The Gemak online shop is an online store and service offering some of the best-selling global brands of alcoholic and non-alcoholic beverages, coffee, tea, water and non-food products… in short, we offer a wide range of premium brands that satisfy the tastes of millions of people around the world. In our store, all products are neatly organized by category and easy to search.

You’re already in Gemak’s virtual store and can easily search for the products you need. Once you find the product you want to buy, select the available options for the product, such as quantity, size, etc. Then, with one click, add the product to your cart. You can add as many products to your cart as you’d like to buy. Once you’ve filled your cart with all the products you’ve chosen, you can proceed to checkout and enter your delivery details. Once payment is completed, we prepare the product for shipping and deliver it to your door in accordance with our delivery policy.

You don’t need a user account to shop at www.gemak.mk. It’s enough to just enter your email.

No, orders can only be placed online. Of course, if you have a problem with your order, our Customer Care team will do everything possible to make your shopping experience easier. Call us on +389 76 836 245 or +389 72 910 693, or email us at eshop@gemak.com.mk.

Gemak Customer Care’s working hours are from 09:00 to 16:00 every working day of the week. We try to respond to all messages within 24 hours. We apologize if you still haven’t received a response — we’ll get back to you as soon as possible.

As soon as you successfully complete the purchase process, an automatic confirmation will arrive at the email address you provided during checkout, confirming the sale was completed successfully. After purchasing, you’ll be redirected to a screen confirming the transaction was successful, if it was processed successfully. Once the transaction is successful, you’ll also receive an SMS on your phone number from your bank, if your bank offers this option.

If you get a message that the payment failed, meaning the transaction couldn’t be completed, first check that you’ve filled in all the payment fields correctly and completely, that everything is fine with your card, check your card’s expiry date, and that you have sufficient funds to complete the purchase. If your details were entered correctly and everything is fine with your payment card, the issue is most likely technical. Please contact us at eshop@gemak.com.mk so we can check the transaction and resolve the issue.

All product prices include VAT.

You can pay with all credit and debit cards from any bank (Visa, Mastercard, Maestro), as long as your bank allows online payments with your card. If you have any further questions, please contact your bank for more information.

To process payment from your card, you need to provide all the details requested in the payment field: the card number without spaces between the digits, the cardholder’s first and last name, the card’s expiry date, and the CVC/CVV code found on the back of the card.

No, our store only accepts electronic card payments.

Every card transaction on www.gemak.mk is processed through Halk Bank’s secure payment system. The payment details you enter are not stored or transmitted through our servers. Transactions are processed through Halk Bank’s payment processing system. When you make a payment and enter your details, they are processed via the bank’s secure HTTPS protocol using Secure Socket Layer (SSL) technology and are not visible to us.

Once the transaction is completed successfully, your order is automatically forwarded within our system. The order is neatly packed in bags or boxes and handed over to the courier, who delivers it according to the shipping details you provided. In Skopje, we deliver using our own vehicles, while for other cities in the country, delivery is handled by a courier service we partner with. Delivery in Skopje takes 2-3 hours from the moment the order is confirmed. For other cities, delivery takes 2-3 business days.

Yes, you can buy a product for someone else or as a gift and provide the details and address of the person who will receive the order. During checkout, in the second step “Order Details,” you can share additional information under “Additional Information.”

Delivery in Skopje is free for orders over 1000 denars. For other cities, delivery is free for orders over 2000 denars.

When you receive your product, check whether it’s damaged. If, for any reason, the product you received is damaged, it will be replaced as quickly as possible, provided the product is unused — in the same condition you received it.